Shipping policy

Plantalure Shipping Policy

Thank you for choosing Plantalure for your plant needs. Please review our shipping policy for important information regarding order processing, shipping methods, plant care upon arrival, and our Live Arrival Guarantee.

1. Processing Time

Order Fulfillment

Orders are typically processed within 2–3 business days. During peak seasons, sales events, holidays, or periods of high order volume, processing times may be longer.

Shipping Schedule & Cut-Off Time

To ensure the safe arrival of live plants, Plantalure ships orders on Monday and Tuesday only.

Weekly Shipping Cut-Off: Tuesday at 12:00 PM (Noon EST).

Orders placed after the weekly cut-off may be held and shipped the following Monday to avoid plants being delayed in transit over weekends.

Plantalure may also postpone shipments before statutory holidays or during extreme weather conditions to protect plant health and reduce transit risks.

Order Confirmation & Tracking

Customers will receive an order confirmation email after purchase and a shipping confirmation email with tracking information once their order has been packed and shipped.

Please note that delivery estimates begin once the carrier has accepted the package, not when the order is placed.

2. Shipping Methods

We ship live plants across Canada using Canada Post and Purolator, depending on destination and service availability.

Shipping rates are calculated at checkout based on package size, weight, and delivery location.

Available Options

Standard/Ground Shipping (3–7 Business Days)

Suitable for hardy plants and moderate weather conditions.

Expedited Shipping (1–3 Business Days)

Recommended for rare, delicate, high-value, or temperature-sensitive plants.

Transit times are estimates provided by the carrier and are not guaranteed.

3. Packaging & Plant Protection

Each plant is carefully packaged to minimize movement and reduce the risk of damage during transit.

Depending on weather conditions, we may include:

Insulation
Heat packs
Cold packs
Protective wrapping

These protective materials are provided at no additional charge when deemed necessary.

Large Plants

For shipping safety, certain large plants may be shipped without decorative pots.

Weather Protection

Plantalure monitors weather conditions at both the shipping destination and our facility. We reserve the right to delay shipment when extreme temperatures may put plant health at risk.

4. Shipping Within Canada

We currently ship to all Canadian provinces and territories.

Please note:

We do not ship to PO Boxes.
Remote locations may experience longer transit times.
Additional shipping charges may apply to certain remote or rural areas.

5. International Shipping

At this time, Plantalure ships within Canada only.

Due to phytosanitary regulations, import requirements, and permit restrictions, we do not currently offer international shipping.

6. Receiving Your Plants

To give your plants the best start after transit:

Unpack your plants as soon as possible after delivery.
Inspect them carefully upon arrival.
Place them in appropriate lighting and environmental conditions.
Allow time for acclimation before repotting, fertilizing, or making significant environmental changes.

Some signs of shipping stress are normal and do not indicate poor plant health.

For additional guidance, please visit our "What to Expect When Your Plant Arrives" section.

7. Shipping Delays, Damage & Dead on Arrival (DOA)

Shipping Delays

While we make every effort to ship orders safely and on time, delays may occur due to:

Carrier disruptions
Public holidays
Severe weather
Natural disasters
Other circumstances beyond our control

Plantalure is not responsible for delays caused by shipping carriers after a package has been accepted for transit.

Damaged Plants

If your plant arrives significantly damaged, please contact us within 24 hours of delivery at info@plantalure.com and provide:

Photos of the plant
Photos of the packaging
Photos of the shipping label
Your order number

Minor cosmetic damage may occur during shipping and does not qualify for replacement.

Examples include:

Bent stems
Minor leaf tears
Small broken roots
Soil displacement
Minor shipping stress

Dead on Arrival (DOA) Policy

A plant is considered Dead on Arrival (DOA) only if it is completely non-viable upon delivery and shows no reasonable chance of recovery.

DOA does not include:

Shipping stress
Yellowing leaves
Leaf loss
Cosmetic damage
Minor root loss
Dehydration
Delayed growth
Dormancy
Plants that can reasonably recover with proper care and acclimation

DOA Claim Requirements

To submit a DOA claim, customers must contact Plantalure within 24 hours of confirmed delivery and provide:

Clear photos of the plant
Photos of the packaging
Photos of the shipping label
Order number

Claims submitted after 24 hours may not be eligible for replacement or store credit.

Plantalure reserves the right to assess all claims and determine eligibility for replacement, store credit, or other resolutions.

8. Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Plantalure is not responsible for delays, lost packages, returned shipments, or damaged plants resulting from incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.

9. Delivery Responsibility

Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the customer.

Plantalure is not responsible for:

Packages left unattended after delivery
Theft after delivery
Exposure to extreme heat, cold, or weather conditions after delivery
Delayed pickup from parcel lockers, community mailboxes, post offices, or pickup locations

Customers are encouraged to monitor tracking information and arrange for prompt receipt of their shipment.

10. Live Arrival Guarantee

Plantalure guarantees that plants are shipped in healthy condition and carefully packaged for transit.

Our Live Arrival Guarantee applies only when:

The package is delivered within the carrier's estimated delivery timeframe
The customer is available to receive the shipment promptly upon delivery
The claim is submitted within 24 hours of delivery with the required photos and order information

The guarantee does not apply to:

Shipping delays caused by carriers, weather events, public holidays, labour disruptions, or circumstances beyond our control
Packages left unattended after delivery
Incorrect shipping addresses provided by the customer
Minor cosmetic damage or normal shipping stress
Plants damaged due to customer negligence after delivery

11. Extreme Weather Shipping

Plant health and safety are our priority.

Plantalure reserves the right to delay shipment during periods of extreme weather, including excessive heat, freezing temperatures, severe storms, or other conditions that may negatively impact plant health during transit.

Customers will be notified if a weather-related shipping delay becomes necessary.

12. Winter Shipping Notice

During colder months, insulation and heat packs may be included when appropriate. While every effort is made to protect plants during winter transit, Plantalure cannot guarantee against damage caused by prolonged carrier delays or extreme weather conditions outside our control.

Customers are encouraged to select expedited shipping whenever available during periods of cold weather.

13. Limitation of Liability

Under no circumstances shall Plantalure be liable for indirect, incidental, special, or consequential damages arising from shipping delays, carrier errors, weather-related issues, or plant performance after delivery.

Any approved claim resolution shall be limited to replacement, store credit, or refund at Plantalure's sole discretion.

14. Contact Us

For any questions regarding your order or shipment, please contact us at:

Email: info@plantalure.com

We are always happy to help and want your plants to arrive healthy and ready to thrive.