Refund policy
Refund & Return Policy
Returns We accept returns for defective or incorrect items reported within 14 days of delivery. All other sales are final. Change-of-mind returns are not accepted, as all live plant sales are final unless the plant arrives severely damaged or is the wrong item.
At Plantalure, we're committed to providing you with healthy plants and excellent service. Please review our policy carefully to understand your rights and responsibilities.
Plant Health Guarantee We guarantee that every plant shipped meets our quality standards. Please inspect your order upon arrival and contact us immediately if you receive the wrong item or a severely damaged plant. While we take great care in packaging, shipping stress can occasionally cause damage, and we're here to help if that happens.
Plant Acclimation Plants need time to adjust to their new environment after shipping. We recommend following the care guide provided with your order to help them settle in.
Natural Variations All live plants are naturally unique, so variations in size, height, shape, or root structure compared to product photos or descriptions should be expected. These natural differences do not constitute defects and are consistent with horticultural industry standards. Product images and descriptions are provided as general references, not exact representations of the plant you will receive.
Customer Support Our plant experts are always available to assist you! If you need care tips or advice at any point, reach us at info@plantalure.com.
Return Eligibility Returns are accepted only under the following conditions:
- Severe Transit Damage: Plants with significant breakage (e.g., snapped stems, multiple destroyed leaves) or total loss are eligible for a full refund or replacement.
- Wrong Item Received: If you receive the wrong plant, we will arrange a return and replacement at no cost.
- Not Eligible: Minor cosmetic imperfections, natural leaf drop, slight shipping stress, size variation, or acclimation stress do not qualify.
- Return Condition: Returned plants must be in original packaging, unused, with tags intact.
- Repotting: Repotting your plant within the first 14 days voids our guarantee.
Return Request Process
- Take clear photos of the plant immediately upon opening the package.
- Contact us the same day at info@plantalure.com with photos and details.
- Our team will review your request and may ask for additional information.
- If approved, we'll issue a return shipping label and instructions. Unauthorized returns will not be accepted.
Non-Returnable Items
- Sale items, discounted items, and gift cards are final sale.
- Plants damaged due to prolonged transit caused by refused delivery or delayed pickup are not eligible for a refund.
Refunds Once we receive and inspect your return, we will notify you of the refund status. Approved refunds will be issued to your original payment method. Please note that your bank or credit card provider may require additional time to process and post the refund.
Order Cancellation or Refused Delivery Orders enter processing immediately to ensure live plants are shipped in optimal condition. Canceling an order after processing has begun, or refusing delivery, may result in charges to cover handling, packaging, and return shipping costs, which will be deducted from any eligible refund. A 40% restocking fee and return shipping charges will apply.
At Plantalure, we want every plant to thrive in its new home. Thank you for choosing us to grow with you.