Shipping & Store Policies

Shipping Policy

• Carriers: We ship all orders via UPS or Canada Post.
  
• Delays: While we ship on time, please note that carriers may experience delays due to weather, routing changes, or operational disruptions. These are outside of our control.
  
• No PO Boxes: We are unable to ship to PO Boxes.

To encourage healthy root development and reduce the risk of overwatering, most of our plants are grown insoilless mediums. Depending on the plant’s needs, we may use pure sphagnum moss, a sphagnum perlite mix, pure perlite, or LECA (pon).

Carefully remove all packaging and allow your plant a little time to recover from its journey. Check the soil—if it feels completely dry, give it a light watering; if it’s still slightly damp, wait a few days before watering again. Place your plant in a spot with good airflow and indirect, gentle light. Over the next week, gradually introduce it to its ideal lighting conditions so it can settle in comfortably.

At Plantalure, we grow nearly all our plants in soilless mediums to encourage healthy root development. For larger mother plants or mature specimens, we sometimes use a custom blend of ProMix, orchid bark, and perlite, which provides excellent structure, aeration, and drainage.

Our sphagnum moss is packed to hold moisture while still allowing airflow and quick drying. To water, simplypour water slowly over the top of the pot until it’s saturated, then let the moss absorb it naturally. Avoid keeping the moss constantly soggy allow it to dry slightly before watering again. In lower humidity, you can lightly mist aerial roots to keep them hydrated and happy.

All orders ship directly fromPlantalure, just north of Toronto. To ensure your plants arrive safely, we monitor weather conditions at both our location and yours, adding insulation or heat packs when needed.

Occasionally, orders may be delayed due to public holidays, severe weather, natural disasters, or courier issues. We always prioritize the safety of your plants and work hard to ship your order as quickly as possible once conditions allow.

No need heat packs, and insulation are complimentary. We’ll include whatever is necessary to ensure your plants arrive safe and healthy, based on current weather conditions.

No, we currently ship within Canada only.

Yes! If the name and shipping address are the same and your previous order has not yet shipped, we can combine multiple orders into one box for easier, more efficient delivery.

To ensure we can accommodate your request, please send it by 12:00 PM (noon) Eastern Time on Sundays.

Yes! We can hold your order for up to 2 weeks. Just add a note at checkout with your preferred shipping date. Please keep in mind that our shipping days are Mondays and Tuesdays.

If you have any concerns about your plant's condition, please take photos within 6 hours of receipt and email us at info@plantalure.com. This helps us assist you as quickly and effectively as possible.

At this time, we do not offer local pickup or in-person plant meetings. All orders are shipped directly to you, and we’re unable to accommodate local meetups. We truly appreciate your understanding and support!

No, we are an online-only store and do not offer in-person shopping.

When a listing is marked “Grower’s Choice,” you’ll receive a plant that is similar to the stock photo in terms of size, shape, and coloration. Each plant is unique, so exact patterns or leaf arrangement may vary slightly.

Unfortunately, we don’t accept preorders. Since each plant is unique, we only list them for sale once we’ve personally confirmed their size, health, and level of variegation. This ensures that what you see is exactly what you’ll receive.

For online purchases, we accept PayPal, Apple Pay, Shop Pay, credit cards, and debit cards.

All sales are final; we do not accept returns or exchange.

If you have a concern about the condition of a plant upon arrival, please email info@plantalure.com with photo documentation within 6 hours of the time-stamped delivery so we can assist you.

Please note that change-of-mind cancellations are not accepted at this time.

We reserve the right to cancel or refuse any order at our discretion. Possible reasons may include inventory availability, errors in product details, or other circumstances deemed necessary by the seller.

If your order is cancelled by us, you will receive a full refund promptly.

If your order is lost in transit, please contact us right away at info@plantalure.com. We will open a search request and file a claim with shipping carrier on your behalf. Once the carrier confirms the package is lost, we will promptly issue you a full refund.